Privacy Policy — 92pkr Games Pakistan Platform

01 Who We Are

This Privacy Policy applies to 92pkr games, an online gaming and sports betting platform accessible at 92pkrgames.com. When this policy uses the words "we", "us" or "our", it refers to the 92pkr games platform and its operators.

We act as the data controller for the personal information you provide when registering and using the platform. This means we are responsible for deciding how and why your data is collected and used. Where we engage third-party service providers — such as payment processors or identity verification services — those parties act as data processors on our behalf, operating under strict data processing agreements.

If you have any questions about this policy or about how your personal data is handled, please contact our support team. Details are in Section 13 at the end of this document.

02 Data We Collect

We collect personal data from you in several ways — directly from you at registration, through your use of the platform, and automatically through technical systems. The categories of data we collect include:

Data You Provide Directly

• Identity data — your full name, date of birth and Pakistani CNIC number as provided during registration and KYC verification.
• Contact data — your mobile number, email address and any correspondence you send to our support team.
• Verification documents — copies of your CNIC (front and back), proof of address or proof of payment method when submitted during identity verification.
• Account preferences — your language, notification settings and responsible gaming tool configurations as set within your account.

Data Generated Through Platform Use

• Transaction data — records of all deposits, withdrawals and bonus transactions on your account, including amounts in PKR, timestamps and payment methods used (JazzCash, Easypaisa, Raast, bank transfer).
• Gaming and betting activity — full records of bets placed, games played, stakes, returns and session durations across all products including cricket betting, PSL markets, slots and live casino.
• Account activity — login history, device identifiers, IP addresses associated with each session and timestamps of all account actions.

Automatically Collected Technical Data

• Device type, operating system and browser version.
• IP address and approximate geographic location derived from IP.
• Session duration, pages visited and interactions with platform features.
• Cookie and similar tracking technology data as described in Section 7.

03 How We Use Your Data

Personal data collected by 92pkr games is used for the following purposes:

04 Legal Basis for Processing

We process your personal data on one or more of the following legal bases depending on the specific purpose:

• Contractual necessity — processing required to fulfil the Terms and Conditions agreement between you and 92pkr games. This covers account creation, payment processing, bet settlement and platform access.
• Legitimate interests — processing necessary for our legitimate business interests, including fraud detection, abuse prevention, platform security and internal analytics — provided these interests do not override your fundamental rights.
• Legal obligation — processing required to comply with applicable laws and regulations, including anti-money-laundering obligations, record-keeping requirements and responses to lawful requests from competent authorities.
• Consent — where we rely on your explicit consent, such as for receiving promotional marketing communications. You can withdraw consent at any time through your account notification settings or by contacting support.

Where we rely on legitimate interests as a legal basis, we carry out a balancing assessment to ensure that our interests do not unfairly override your rights to privacy. If you wish to know more about any specific balancing assessment, contact us using the details in Section 13.

05 Data Sharing

We do not sell your personal data. We do not share it with advertisers or data brokers. The only circumstances in which your data is shared with external parties are as follows:

Payment Processors

To process PKR deposits and withdrawals, we share necessary transaction data with payment service providers including JazzCash, Easypaisa, Raast and banking partners. The data shared is limited to what is strictly required to complete the transaction — for example, the account reference, amount and timestamp.

Identity Verification Providers

When you submit verification documents (such as your CNIC), that data may be processed by a third-party identity verification service operating under a data processing agreement with us. These providers act solely on our instructions and are not permitted to use your data for their own purposes.

Game Providers

To deliver casino and slot games, technical session data is shared with licensed game studios such as Pragmatic Play, Spribe and Evolution. This is typically limited to a session token and player identifier — not your name, CNIC or contact details.

Platform Technology Partners

Infrastructure providers, hosting services and analytics tools that help run and improve the platform may process limited technical data (such as IP addresses and session logs) under strict contractual data protection obligations.

Legal and Regulatory Obligations

We may disclose your personal data to relevant authorities where we are legally required to do so — for example, in response to a lawful court order, to cooperate with a fraud investigation, or to comply with anti-money-laundering reporting obligations.

06 Payment Data & PKR Transactions

All financial transactions on the 92pkr games platform are conducted in Pakistani Rupees (PKR). We maintain detailed records of all deposits and withdrawals associated with your account — including the method used, the amount, the date and time, and the outcome of each transaction.

We do not store full payment card numbers, mobile wallet PINs or internet banking credentials on our servers. When you initiate a payment through JazzCash, Easypaisa, Raast or a bank transfer, you are redirected to or interact with the relevant payment provider's secure interface — we receive only a confirmation of success or failure plus a transaction reference number.

Transaction records are retained for a minimum of five years for accounting and compliance purposes, even if you close your account. This is a standard record-keeping obligation and does not constitute active processing of your data beyond record maintenance.

Third-Party Payment Method Policies

Your use of JazzCash, Easypaisa or any bank's transfer service is also governed by that provider's own terms and privacy policy. 92pkr games is not responsible for how those providers handle data within their own systems. We recommend reviewing the privacy policy of your preferred payment provider directly if you have specific questions about their data practices.

07 Cookies & Tracking

92pkr games uses cookies and similar browser storage technologies to make the platform work properly and to understand how it is used. Below is a summary of the types of cookies we use:

Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, remember your account preferences and ensure that security tokens work correctly. These cookies cannot be disabled without breaking core functionality.

Performance and Analytics Cookies

We use analytics tools to collect aggregated, anonymised data about how players navigate the platform — which pages are most visited, how long sessions last and where users encounter problems. This helps us improve the experience for everyone. The data collected through these cookies does not identify you personally.

Functional Cookies

These cookies remember choices you make — such as your preferred language or the last game category you visited — so you do not have to set them again each time you log in.

Managing Cookies

You can control and delete cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform normally. Disabling analytics or functional cookies will not prevent you from using the platform but may affect how well it remembers your preferences.

08 Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active account data — retained for the duration of your account plus a minimum of five years after account closure, to meet financial record-keeping obligations.
• Identity verification documents — retained for at least five years following account closure or the end of the customer relationship, consistent with standard anti-money-laundering record-keeping requirements.
• Transaction records — all deposit and withdrawal history retained for a minimum of five years.
• Support communications — chat and email records retained for three years from the date of the interaction.
• Technical log data — IP address logs and session data retained for up to 12 months unless required for an ongoing investigation or legal matter.

When data is no longer needed and no legal obligation requires its continued retention, it is securely deleted or anonymised. Anonymous or aggregated data — from which you cannot be identified — may be retained indefinitely for statistical and platform improvement purposes.

09 Data Security

We implement a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• All data transmitted between your device and our servers is encrypted using TLS (HTTPS).
• Personal data stored in our databases is encrypted at rest using AES-256 encryption.
• Access to personal data is restricted to authorised personnel on a strict need-to-know basis, with role-based access controls.
• We use firewalls, intrusion detection systems and regular security audits to protect our infrastructure.
• Sensitive operations such as withdrawals require identity verification steps to prevent unauthorised account access.
• Our staff receive regular data protection and security awareness training.

While we work hard to protect your data, no online system can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password, do not share your login credentials with anyone, and contact support immediately if you believe your account has been accessed without your authorisation.

Data Breach Response

In the unlikely event of a data breach that affects your personal information and poses a meaningful risk to your rights, we will notify you without undue delay and will take all reasonable steps to contain the breach and prevent further exposure.

10 Your Rights

As a user of the 92pkr games platform, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe, typically within 30 days of your request.
• Right to rectification — if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure — in certain circumstances you may request that we delete your personal data. Note that where we have a legal obligation to retain records (such as financial transaction records), erasure may not be possible for that specific data.
• Right to restrict processing — you can request that we limit how we use your data in certain situations — for example, while a dispute about its accuracy is being resolved.
• Right to withdraw consent — where we rely on your consent as the legal basis for processing (for example, for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object — you can object to processing based on legitimate interests. We will review the objection and either stop the processing or provide compelling legitimate grounds for continuing.
• Right to data portability — where technically feasible and legally applicable, you can request that we provide your personal data in a structured, machine-readable format.

To exercise any of these rights, contact our support team via live chat from within your account or by email. We will respond within 5 business days of receiving your request and resolve most requests within 30 days. Identity verification may be required before we can fulfil certain requests to protect against unauthorised data access.

11 Children's Privacy

The 92pkr games platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the registration and identity verification process specifically to prevent minors from accessing the platform.

If you believe that a person under 18 has registered an account on our platform, please contact our support team immediately. We will investigate and, if confirmed, close the account and delete the associated personal data in accordance with our data retention obligations.

If you share a device with younger family members, please ensure your 92pkr games account is protected with a strong password and that you log out after each session. Do not save your password in a shared browser profile.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology or changes in applicable laws. When we make updates, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For significant changes — particularly those that affect how we use your personal data in a way that is materially different from what was described when you first registered — we will notify you by email before the changes take effect. Continued use of the platform after the notification period constitutes your acceptance of the updated policy.

We recommend checking this page periodically, especially at the start of each PSL season or T20 tournament period when platform features and promotional tools are often updated — as these changes can sometimes have minor privacy implications that we will reflect here promptly.

13 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way your personal data is handled, please get in touch with our team:

• Live Chat — available 24/7 from within your logged-in account. This is the fastest way to reach us for privacy-related queries.
• Email — [email protected] (plain text only — do not send sensitive documents via unencrypted email without first being advised to do so by our support team).

We aim to acknowledge all privacy-related requests within 24 hours and to resolve them within 30 days. For requests involving account data access, correction or deletion, we may ask you to verify your identity before we act on the request.

For information about your responsible gaming options, including deposit limits, session controls and self-exclusion, please visit the Responsible Gaming page. For the full terms governing your account, visit our Terms and Conditions page.